Cassia Hotel Jerusalem

Great place for family with kids

The breakfast was great, and I gotta say, Ali at breakfast was like a machine -- always smiling and ready to help. We also enjoyed the fantastic views from our room, it was unbelievable, just amazing!

It wasn't exactly a bargain, but honestly, for what we got, I'd say it was acceptable.

Visiting friends

Rooms a bit old fashion. Carpet just clean. Bathroom door did notlock. No safe lock on door to the room either. No towels! It took 3 hours to get some. We will not stay there again!

I booked this hotel because tgere was a free parking but is was always full. The hotel needs to be renewed

Gym lacking towels!!! Hallways need better lighting adjustments!!! Train staff in English communication for better guest experience!!! Room temperature control should allow individual preferences!!!

The staff were very friendly and always helpful. They were always quick to compensate for any defects in the facilities, of which there were unfortunately many. The location is also perfect, with amazing views and spacious rooms....  

We liked the location. The rooms were large and comfortable. Breakfast was OK, not great. Staff was adequate.

AC not working properly in the room, also after they supposedly fixed it.

The breakfast was amazing, and ali took great care of us every morning. The grand beautiful room featured a fantastic rain shower that we loved. The hotel's location is great, with easy access to nearby restaurants...  

The view of the Old City of Jerusalem was terrific

Parking was totally inadequate for such a large Hotel

Location. Decent, clean room.

The front desk staff was horrid! With the exception of Shari, everyone we encountered there was either non-caring, rude or both. More often than not we had to call for someone to come to the desk as there was no one out front on a regular basis. As my husband is a travel agent he would find it difficult to recommend the hotel for anything other than location and a decent, clean room. My husband walks with a cane and only one doorman, whose name unfortunately I can't recall, ever bothered to open the door for him. Overall our experience was less than satisfactory.

The location was perfect for exploring jerusalem, and the staff was accommodating, allowing us early check-in. We loved the beautiful pool and the comfortable rooms.

the air conditioning was quite loud.

We ate at a fantastic restaurant for breakfast and dinner. There was very big bed, a TV, high-speed internet and a terrace. The staff were top-class and five star, gave us great tips. It had unbeatable and exceptionally nice location with access...  

Location was very good, the staff were extremely helpful and free underground parking was included The room was clean, comfortable,plenty of space and liked that they had a pot to heat water. Bit...  

Request breakfast boxes if you need to leave early. It's a thoughtful touch that makes a rushed schedule easier.

Gorgeous and fairly clean hotel with top-class staff and absolutely superb views of the "Old City". Brand-new room, comfortable beds, clean pool. Had super fast internet and terrace.

beautiful stay , but a bit noisy at night

The hotel's art collection is excellent. I enjoyed the breakfast buffet with its wide selection, catering to various tastes. Our Grand Beautiful Room was immaculate. The room offered a amazing view of the city, made mornings really good....